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Publishing Events is sponsored by the Association of American Publishers, the leading trade association for the U.S. book and journal publishing industry.

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Title: Customer Service Specialist/ Administrative Assist
Description: Leading textbook publisher of print and digital educational products in the areas of Asian languages and cultural studies seeks someone committed to a career in providing excellent customer service and administrative support.

• Provide outstanding customer service by handling inquiries about print and digital products, processing phone, fax, and online orders, and handling returns and past due accounts in a timely manner
• Assist customers with digital products and fulfill sample requests
• Provide administrative support including mail sorting, filing, communicating with vendors, handling schedules, travel, and calendars
• Assist in human resources, benefits administration, research, and process documentation with proper record-keeping
• Manage permissions requests, trademark filings, subscriptions, documentation, and the like
• Perform backup bookkeeping role in invoicing, credit review, collections
• Oversee office needs including supplies, equipment, and office space
• Act as liaison to property management company for office repairs and maintenance
• Support in other areas as needed

• Minimum 5 years’ customer service and administrative experience
• Proficiency with MS Office software (Word, Excel, PowerPoint), Google Suite, utilizing websites, with high comfort using and supporting technology
• Familiarity with ERPs assumed and CRMs a plus
• Must be highly organized and enjoy multi-tasking
• Must be very thorough in taking directions, keeping track of projects and requests, and completing tasks accurately and in a timely manner
• Ability to communicate clearly and courteously in writing and orally
• Must have understanding of and skills in handling sensitive and confidential material
• Possess a basic understanding of business practices in general, and office administration and customer service specifically
• Flexibility and a positive attitude essential in a fast-paced environment requiring excellent multitasking skills
• Must have strong organizational skills and be able to prioritize work independently
• Interest in our mission and educational publishing preferred
• Knowledge of an Asian language a plus

Salary commensurate with experience. We are an Equal Opportunity Employer. Benefits package includes health, dental, life, and disability insurance, and 401(k) plan.
How To Apply For This Job: Please send resume with cover letter to: Include CS/Admin Asst in the subject line. No phone calls, please.
Date Posted: 3/7/2019

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